Delivery and Returns


 

 UK 
(Including  the Channel Islands)
Delivery

Every piece available to purchase via this website will be delivered with Royal Mail either signed for at £4.50 or special delivery guarenteed by 1pm at £7.25.  You will be notified once the item has been shipped, delivery will take 5-7 working days.

If you require your product in a shorter time or for a specific date then please contact me before placing your order. I can usually accomodate this.

Anna-Louise Adornments goes to every effort to ensure that your order reaches you on time and in perfect condition but occasionally an item can be lost or damaged in transit. If your product has not arrived within 5-7 business days of dispatch then please contact me.

Returns

Refunds are available on all products (excluding commissions) providing they are unworn, returned within 14 days of receipt, are in perfect condition and are returned in their original packaging. Please send via a tracked service and allow up to 30 days for your refund to be processed. Refunds will not include post and packaging charges.


International

Delivery

Items for international delivery are sent by Royal Mail at £10.00.  Please allow up to 5 business days for the product to arrive into the country plus local delivery time. Anna-Louise Adornments can accept no responsibility for delays due to local delivery procedures.

Returns

Refunds are available on all products (excluding commissions) providing they are unworn, returned within 14 days of receipt, are in perfect condition and are returned in their original packaging. Please send via a tracked service and allow up to 30 days for your refund to be processed. Refunds will not include post and packaging charges.